1. Consumer Protection
  2. Consumer Complaint Handling
Complaint about a regulated Financial Services Provider

Any complaint against a regulated Financial Services Provider (FSP) should be lodged with the respective entity. Upon receiving a final response from the FSP, a complainant has the right to direct the complaint to the Central Bank of Seychelles (CBS) if he/she is not satisfied.

To access contact details of the FSPs Click Here

Channels through which complaints can be lodged to CBS:

  • Call the CBS queries and complaints hotline (Dial 4282000 and choose option 2)
  • Send an email to complaints.mcs@cbs.sc
  • Send a letter addressing the Director of Financial Inclusion and Market Conduct Division
  • Request a physical meeting (on appointment)